Very unprofessional service , I had a very good previous experience with the company outside Canada , my room lasted for years with no complain which encouraged me for a repeat trial . In Ottawa the experience was a nightmare the doors closing system was failing day two even before they finish the installation , their representative didn't advice the correct type of mattress Which lift us with an extra wrong mattress otherwise losing the warranty for the Murphy bed which had fallen apart 9 months after use & although it's under warranty we had to pay 146 dollars for them to come & see about repairs with misuse allegation from their representative who to this day a year after delivery didn't deliver the doors handles . For a tiny room that costed more than 12000 $ I was foolish enough to expect good quality & professional service . If you live in Ottawa don't waste your money & look for a company that actually care. read more