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Rabbi Yisroel Bernath
Rabbi Yisroel Bernath
22:11 27 Sep 17
We used S & S Conversions to install 3 new mini-splits in our new centre. They are so easy to work with, so professional and really went above and beyond. They recommended and installed the best equipment for our place and our budget, they worked with us every step of the way and followed up to make sure everything was working well.We love our a/c units and highly recommend S & S.read more
Amiel Bender
Amiel Bender
00:52 26 Sep 17
S & S installed our central air-conditioning and did a marvellous job. They took care to spend extra time after the installation to ensure that we, the customers were pleased with the product that we purchased. We recently needed service for the unit and our request was processed immediately with the service man showing up at our house. The workers in this company are professional, thorough and friendly. It is obvious that S & S gives their clients highest priorities. We highly recommend their services!Amiel and Cheryl BenderCote St. Lucread more
Jamie Wald
Jamie Wald
23:31 10 Jun 17
S&S Conversions installed a new heat pump an electric furnace in my house last week. It was an absolutely fantastic experience dealing with a company that really values good customer service. The crew of 3 arrived first thing in the morning as expected, with all the tools and equipment they needed for the installation. The guys set up the basement with blankets to ensure it stayed at clean as possible and then went to work removing all the old equipment and installing the new equipment. The crew worked very hard throughout the day, as the day went on and the new equipment was being installed they took the time to explain what they were doing. Even though I could see I had a very experienced crew, at one point during the day one of the supervisors (not part of the crew) dropped by the job just to check on how things were going and to make sure the guys were on track. When they finished the work, everything was cleaned up, the old equipment taken away and they took time to explain the maintenance required on the new system. I highly recommend S&S Conversions, and would hire them again without any hesitation.read more
Gary Munden
Gary Munden
21:31 30 May 17
This is an excellent company. Their knowledge of their products is outstanding. They did an excellent job advising me what I needed.Every aspect of my experience with S & S Conversions has been of thehighest order. It has been so nice to deal with a company that takespride in all aspects of their work. I wouldn't hesitate to recommend them.read more
Jay Gold
Jay Gold
13:27 05 Sep 17
Installed a 3-Zone unit... no issues, the whole team was professional and prompt. Nice to have 17 degrees in the upstairs of a cottage in 30 degree heat. Thanks Guys!!!
Denny Josepovici
Denny Josepovici
20:40 01 Dec 17
We needed a repair for our furnace. Fast, professional and friendly service. Highly recommended!!
Shawn Hoffman
Shawn Hoffman
18:46 03 Aug 18
My air conditioning unit stopped working during the early summer at the peak of the heat wave. I called S+S Conversions as I was recommended this company from a friend. I could not have been happier. From the office folk who took my call, to the technicians who installed my new unit, everyone was respectful, knowledgeable and professional. I am so happy now with my new air conditioner. Please, do not hesitate, go with S+S Conversion. You will be so happy!read more
Matt Cameron
Matt Cameron
19:07 31 Jul 18
Fantastic service all around. Top quality products, professional to deal with over the phone. Installation was outstanding. The guys did the job efficiently without being in a rush, protected all the floors and carpets, and cleaned up after themselves better than I could have. S&S has got themselves a customer for life!read more
S. Berman
S. Berman
02:20 04 Aug 18
Response to S&S (08/03): I'd like to clarify a few of your points: #1. "Deciding" to leave a message is the only choice when your offices are closed. If your co. doesn't treat messages as important, please remove this option for customers. #2. My relatives were available on day 5, when S&S showed up + quickly left without word as to their return. They were not available on day 11, when S&S later said they'd return. Why the 6-day gap? Note that everyone was available on day 16. #3. The electrician issue is fair, except S&S waited until my relatives called THEM—on the morning of day 16, to ensure their follow-up visit would be kept—to tell them this. Why was this info not shared on day 5? And would S&S simply not have told anyone they were breaking their appointment if they were not called? # 4. Yes, my relatives are happy that S&S returned (day 17? 18?) and restored the AC. We're all very relieved. But please don't dismiss S&S's litany of errors and oversights along the way to this grand success.-----------------------UPDATE: AVOID THS COMPANY:My older relatives' S&S AC system broke just as a record-breaking Montreal heatwave began. They called S&S on Sunday (DAY 1), were told they'd have to wait until at least Tues (DAY 3); they were later given more delays. I called on their behalf and a very helpful rep named Josh was able to book service for Thursday morn (DAY 5). - Thurs. morn: The service people said they needed a missing part + that this would be a 2-person job, so they'd return (no details on when). - Repairs were booked for 6 DAYS LATER (DAY 11, Wed.), but my relatives weren't available, so S&S booked the following Monday (DAY 16). - Monday morn: S&S DECIDED NOT TO DO THE JOB. They called to say it was too much time and work for them, and told my relatives to find an electrician instead. All this after 16 DAYS.My relatives have been customers for 10+ years. We're STLL in the worst heat wave to hit the city in years. We've had 16 days of runaround by S & S Conversions, who at the last minute refused to repair their own faulty system.S & S Conversions, I'm not sure if your neglect is actionable (class action suit, anyone?), but I do know that I will be telling everyone—in life, online, etc.—to avoid you.read more
David Noce
David Noce
19:25 03 Jul 18
Extremely disappointed. I made an appointment 2 weeks prior to fix my A/C and I even called again to reconfirm 1 business day in advance the details of the appointment: 7:30 a.m. on the following business day. I made arrangements with work to be slightly late that morning, and with my wife as well to be late for her work since she would have to do daycare dropoff instead of me. The morning of, 7:30 comes and goes, so I call and their phone system keeps me on hold for over 30 minutes with a "higher than normal call volume". Finally, at 8:30, I call again and (now that they're finally open and someone answers the phone) am told "no wait, that was for tomorrow". What?? There's absolutely and categorically no way there was any mistake on my side as to the time of the appointment. Once again, I had just called to reconfirm 1 business day prior. It's as though they shuffled their schedule with no warning at all, and at my expense. That or it really is a tragic mistake on their end. Either way, unfortunately I cannot recommend at this point.Edit in light of owner's response: I would like to clarify that I spoke to someone at the company and we repeated the date of July 3rd twice on the phone. Shame on me for not insisting on an email exchange. Also, your data on my system is irrelevant since I was not even the owner of the house 10 years ago. You can have no idea what system or what maintenance has been done since I bought the house (it has in fact been regularly maintained, just not by you). Finally, please remove from your response any data as to any details regarding my system, as they are private and I am a private individual and a consumer. Having said all of that I do thank you for your response and willingness to find a solution.read more
edmond guindi
edmond guindi
23:24 15 Jul 18
Install and purchase was easy and professional, and the after sale service was exceptional. Very happy with entire experience. Thanks Josh and the team @ S&S - I could not be happier with our decision to hire S&S to replace our AC unit.read more
Ranbir
Ranbir
15:22 21 Oct 18
They have really bad customer service. I called them for an estimate. Salesman Howard Steinber scheduled to come on Sunday and then does not show up. I call him back, he says he will be an hour late. Then 10 mins later, call me back again that he rather re-schedule for another day and time because there is going to be traffic on the way. Come on, traffic on Sunday morning!! stop wasting your client's time!read more
Ken Finkel
Ken Finkel
20:52 12 Sep 18
During the heatwave we had , my AC stopped working it was in the evening house was showing 89 deg. I called them that evening and they showed up at 7:30 am to fix the problem. Service was great and the tech guy was very knowledgeable. Life saver !!read more
R Gavin
R Gavin
20:50 18 Dec 18
I had an issue with my Outdoor unit fan not turning. The technician Matthew arrived at the scheduled time ,and after quickly verifying thermostat settings, located a loose wire on the outdoor unit & had it working in no time. No charge since it was under warranty. Professional and Prompt, very satisfied.read more
Jeffrey Rein
Jeffrey Rein
01:15 07 May 19
After a Hydro Quebec power outage my heat pump thermostat stopped working due to a power surge. S&S service was prompt and restored my system. Unfortunately this signaled that my very old heat pump needed replacing. Howard helped me choose a new heat pump and furnace. The entire team was very professional, the work was well planned and the installation in the middle of the winter after a major snowfall was seamless and painless. Very happy and would highly recommend.read more
Daniel
Daniel
15:34 02 May 19
They gave me a very reasonable quote to replace my furnace. Not the cheapest but by far not the most expensive. They showed up on time for the quote, to take measurements and for the actual install. Everyone who came over was professional, polite and spoke both English and French which is nice when they’re talking technical details. The install was even faster than promised and they kept everything very clean. They didn’t leave until they were certain the system worked and until all my questions were answered. The furnace is working perfectly. Very happy overall with them.read more
Tasso Daras
Tasso Daras
22:55 21 May 19
I have nothing but great things to say about my overall experience, these guys are awesome and I highly recommend them. I had no issues with my sales rep Stephane, everything that he promised was delivered on. They checked in on me for my installation, confirmed my appointment two days before and arrived right on time as promised. The installers were extremely professional, polite, knowledgeable and meticulous. They did a superb job and cleaned everything up once they were done. Overall super happy with the work and the unit and I can't wait for a heat wave to test it out. ?read more
Sabrina Paolini
Sabrina Paolini
16:44 25 Apr 19
Needed to get rid of our oil heating and kept getting very high quotes for duct work and central air. Finally found S&S who were able to keep our existing pipes and water radiators but change the oil to electric! Also had them install a thermopump and can't wait to enjoy the AC this summer.This company is great and answers emails, sends required paperwork for government rebates and did a great job installing everything in 1 day.read more
Stefan
Stefan
19:11 29 Apr 19
I have been extremely happy with this company from the beginning. Their sales rep Stéphane was very responsive and helpful, their technical team was very professional and courteous, and the post-sales service has been impeccable. They even discouraged me today from doing additional work that would have proved unnecessary. My wife wanted to move an AC unit that they had installed last week. She wanted to move it to a different spot inside of the same room to improve air circulation, but the technicians indicated that this would not change anything given the small size of the room. They were already at our home with the whole team and could have generated additional revenue for doing additional work, but instead they devoted a lot of time to explain to us in detail why moving the AC unit wasn’t necessary. To me, this shows that they really take their clients to heart and do everything to do what’s best for their clients, and this even after the contract is signed and the installation is completed. I give them my highest recommendation.read more
JP X
JP X
20:17 29 Jul 19
Had a mini split system installed in April with two wall units on the main floor and a ducted system for the upstairs. The sales team was very responsive and worked within our set budget. The install team was professional and clean (as clean as they could be given the amount of work done). We were a little disappointed with the method of controlling the ducted unit, so they came back the next day and installed us a wall controller for the ducted system. We are overall satisfied with the system, however we are still learning how to get the room to the right temperature with the ducted system.read more
Barbara Klodniski
Barbara Klodniski
15:24 14 Jun 19
We had an old central air conditioning system replacement done by S&S this week. The team were thoroughly professional, polite, and a pleasure to have at the house. They were on time, spread tarps and cleaned up afterwards. NOTE TO OTHER CLIENTS: Have water on hand for the team, they will appreciate it! - Pleased with the new system and thermostat which can be controlled via mobile app - just waiting now for some warm weather! Thanks again S&S!!read more
Lori Raiken
Lori Raiken
13:25 29 Jul 19
You saved me on one of the hottest days of the summer! My Air conditioner was making horrible noises and kept shutting off. Your technician Actually came when he said he would, diagnosed the problem and fixed it within an hour and a half and charged me a fair price. I’m grateful and will recommend S&S whenever I have the opportunity!read more
Ben Kendrick
Ben Kendrick
02:57 16 Jul 19
Hired S&S to install our heat pump - and could not have been more pleased. Everyone we dealt with was professional. A last-minute medical appointment actually prevented us from being home when they came for the install and the team were respectful of our space and completed the job all before we returned home!read more
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