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Donglin Li
Donglin Li
11:30 02 Jul 19
5/5 : Sale and delivery.2/5 : Post-service after delivery.For those who rated 5/5 stars, it's only one side of the story (honeymoon phase). Please re-submit review once you go in for service (long-term commitment). They don't pick up the phone.read more
Stephanie Tetreault
Stephanie Tetreault
16:19 27 Jun 19
Terrible service. 2 hour delay to receive contract for delivery. No apology for delay. Contract had errors despite sending in correct information. No apology for errors. Waited another 2 hours to correct contract. Received car with scratch, once again no apologies. Not the first time we buy from Tesla but first time with such terrible service.read more
David S
David S
00:24 22 Jun 19
Great experience as we walked in with no appointment (a Friday afternoon). Everyone was helpful and friendly. Absolutely zero pressure, not a typical car dealership that you're used to. The positive experience does go a long way and we placed our order for a model 3 once we got home. Amazing car! keep up the great work.read more
Joe Putz
Joe Putz
23:09 20 Jun 19
Every single staff is so polite and friendly here. Its always a pleasure to get helped. I've spoken to about 15 Tesla employees, and they were all genuinely helpful and took interest in assisting.read more
Jerry Golick
Jerry Golick
00:52 24 May 19
Great people selling an even greater product. The staff I met were both friendly and professional, demonstrating a genuine enthusiasm for their work (and mission). The experience was less like buying a car and more like walking into the Apple Store to purchase an iPhone. Quite unique in my car buying experience.read more
Karl Sinki
Karl Sinki
19:08 17 Mar 19
Pedro greeted us on time and with professionalism for our test drive. Wonderful client experience!
Bill Ray
Bill Ray
15:08 17 Mar 19
Went to Tesla (with the family) to look at their cars and we learned that this is not a normal car dealership. To be clear, the gentleman who showed us the model 3 never tried to sell it to us. The car sells itself, full stop. Jean-Michel (who was beyond awesome) explained the technology, servicing and what to expect from the car in the real world. He was excellent and very knowledgeable on all of the cars Tesla sells. He accompanied us on the test drive, which is a must as the technology in the car would have been overwhelming if you were trying to figure it all out and test drive the car at the same time. The actual showroom is clean, well organised and the staff is easy. Overall an excellent car experience. My advice, if you are looking to buy a new car, go there first and talk to them before you decide. There is no pressure and you can ask as many questions as you want. Overall excellent experience. Thank you Jean-Michel!read more
Mila Altcheeva
Mila Altcheeva
02:57 27 Feb 19
Worst service ever. Provided me with wrong information for upgrades on my car. Had to go back three times to fix my door handle. A bit rude and absolutely useless staff. It’s very unfortunate that that’s the only Tesla dealership in the area if I had a choice I would never go back.read more
Francois Labelle
Francois Labelle
21:57 22 Feb 19
Only dealership on earth that grant you access to a greater vehicule than the one you own during maintenance visit. Great staff. Keep up the great work
Cindy Cawley
Cindy Cawley
22:21 29 Dec 18
Love the car but not the after purchase service! I contacted them with some issues and was told a file was opened and that the service department would be in touch within a couple of weeks. Six weeks later and still no one has called or emailed! Very frustrating, considering the pre-sale service was excellent.read more
Carl Lindon
Carl Lindon
03:01 15 Dec 18
As always excellent service from a highly professional and customer friendly team keep my Tesla in top shape for reliable operation. Clean and bright facilities with comfortable customer lounges helps pass the wait time quickly.read more
André Thouin
André Thouin
09:49 07 Dec 18
Minimalist yet elegant showroom and very knowledgeable staff. Very helpful. Great test drive on Model 3. It has a bigger trunk than most cars same size.
Celine Ng
Celine Ng
20:58 22 Nov 18
I like Tesla. I love my model X. But the process to buy a luxury car with Tesla is MASSIVE. You will have a lot of paperwork to do. Self-service!!!
Tommy
Tommy
19:25 29 Oct 18
Sasha and Julie Perreault-Bergeron are FANTASTIC people, they will do anything to help you. The Tesla company is growing fast and there's still some process to iron out (like post delivery communication) but everytime I asked for help they were there to help/responds to the best of their knowledge.read more
Vegan Vegan
Vegan Vegan
23:40 22 Sep 18
I am satisfied with the product itself, but not impressed by the service. My husband and I bought 2 cars in the span of 3 months and we did not appreciate the customer service at all.read more
C Jone
C Jone
03:21 25 Aug 18
Scheduled, then test drove a Model 3. Needless to say, the car is amazing. Enhanced Auto Pilot is mind blowing. The best test drive experience: completely stress free of any sales pressure and incredibly pleasant staff, in particular Ricardo. Loved the entire experience.read more
Sai Koppu
Sai Koppu
12:28 28 Jul 18
We came all the way from the USA to Montreal for a trip, when we saw that this store had a Model 3. We couldn't find one anywhere else to look at. Unfortunately, we couldn't test drive it, but we got to experience all of the other features. The people there are very friendly and they know a lot about the cars. It's very clean inside and the cars are awesome! Best showroom ever!read more
Simon Edwards-leroux
Simon Edwards-leroux
19:39 24 Jul 18
Very good service. Nice cars
Matthew Lestina
Matthew Lestina
18:01 12 Jul 18
I had a wonderful experience here. Incredibly nice salespeople. One of them offered me a water immediately when I walked in. And of course, checking out the cars was fabulous. Can't wait to order one!read more
Tnz Nk
Tnz Nk
18:31 09 Jul 18
service pourri. the saleman : no greeting..not presenting himself...et réponses vagues...and then just left!although we've (husband) bought a model S and then a model X here and had convinced me to try a model3....I hated so much my experience today....not going back.read more
Daniel Nahon
Daniel Nahon
14:59 28 Jun 18
Am ready to purchase model 3 (been waiting for 2 yrs) but none available to test drive so I ask to test drive a model S and was refused! Supposedly because they are only available to people who will purchase an S. Person suggested I go to dealer in Toronto. Talk about turning customers away!read more
Mark Browning
Mark Browning
02:26 27 Jun 18
Very hospitable but we were rushed through the delivery process. I realize they are backlogged with orders but I'm still disappointed with the process
b ho
b ho
03:22 28 Apr 18
i ask sales guy if the CPO Tesla is a one owner/no accidents car.he replies: I'm not sure if you know how this works? we have more customers than cars, so if you want it,, you can make a $1000 non refunadable deposit & you get a car with 4 year warranty. Tesla is such a wicked awesome car. Why woukd they want to be talking this smack?****anyways- here is a BIG tip:when searching for your Tesla CPO....pls try to have patience!!!!I'm watching the pricing - they seem to reduce the price of their CPO's every 24-48 hours if they don't sell!!!Seen some cars drop over $10,000 in a week!!!!!read more
Ilgaz Onen
Ilgaz Onen
23:44 27 Apr 18
Tesla is not affordable for me so I went to store only for test drive. If you are not considering to buy tesla, you shoudnt go store. Staff is not welcoming.At the end I had a test drive .read more
Aleksander Borys
Aleksander Borys
11:25 14 Apr 18
The futur is here. 10/10 Experience . Waiting for a testdrive of a model 3.
Dov Vas
Dov Vas
02:16 02 Apr 18
Nice relaxing place to hang out, have a coffee, and maybe buy a car.
Habib Akbari
Habib Akbari
03:18 06 Mar 18
Beautiful car but the worst service ever. the worst dealership. I won't recommend it to anyone. They have a lot to learn like any other new company. The worst part about them is that they refuse to adapt and learn from their mistakes. They lie a lot about their services. It is a waste of such a beautiful innovation with this kind of service.read more
Abe Jacob
Abe Jacob
13:33 02 Feb 18
Everyone is wonderful to deal with in the service. Will keep me buying Tesla again!
John Poapst
John Poapst
21:13 03 Jan 18
Tesla has the best people and get your work done. Keep up the good work
Charles Mayer
Charles Mayer
02:15 05 Nov 17
Great service, went there with the whole family and they were very nice.
Paul Livingston
Paul Livingston
14:13 27 Oct 17
A completely new take on car dealerships. The Apple Store for cars
Stephan W
Stephan W
02:13 14 Oct 17
My off-warranty service experience has been phenomenal! They actually made me feel like a valued customer. Very different from my many previous experiences with VW, Ford, Toyota, Porsche...read more
Pierre Gagne
Pierre Gagne
21:02 04 Oct 17
Horrendous experience. Bought a brand new Tesla Model X for 115K. The car was delivered with a big scratch. One week later, the car breaks down, falcon wings do not work, problem with the firmware, cannot open the charge port from outside. It gets towed to the dealership. They say they have no loaners. They refer me to a rental company that 1) said they cannot pick me up as I live too far 2) Have no premium cars to rent anyways. Moreover, I have been trying to talk to someone knowledgeable at the service department for more than 5 hours , with absolutely no luck. I AM EXTREMELLY DISSAPOINTED.read more
Navin Sekhon
Navin Sekhon
19:49 30 Jul 17
Mecca for Teslarati. Mostly delivered on the no pressure showroom experience but a little clingy. Nowhere near a regular dealer. Good to finally visit. Now let's see if I actually get one.read more
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