Google Reviews
Alain Benhamron
23:11 14 Oct 17
Highly recommended. Nicole (the project manager) is a 10 in every aspect. She is as transparent as the glass she sells... LOL. Ahmed (the technical engineer and installer) is perfectly in control of any and all details. I'm glad I met this team of professionnals. Keep the good work guys...read more
jon painchaud
16:22 30 Mar 17
I've always had great service at Glass Experts. My needs are typically for small orders yet they still take the time to give a detailed quote and follow up with the work in a professional manner. They are courteous, quick and always willing to help with anything you need.read more
Drew Graham-Smith
18:13 02 May 17
These people know about glass - for showers, doors, decorations. Very nice personal service.
Mike Silas
16:22 20 Dec 17
Bill and the team there are great. They’ve been in business for a long time and have a ton of experience. I was a client before they moved and continue the use their services. Residential, commercial and all types of railing and bathroom solutions. Great place.read more
Jean-Karl Sirois
17:39 18 Jan 18
Little-to-no customer service. Been waiting for a reply for over 2 weeks.
bill osoy
14:26 27 Mar 18
BUYER BEWARE! Bad job with little after-sales service. Would not recommend to anyone.
Rob
00:49 19 May 18
My usual process is to get 3 quotes for any work on my house. In this case, I contacted Glass Experts and two others companies. I provided each a rough diagram with dimensions. All were responsive in terms of providing rough estimates, general solutions, and answering questions. When the bathroom tiling was complete, my communication with each of the 3 companies increased to work out details. This is where the differences between each of the companies began to manifest. One company provided marginally the best price, but would not send someone to look at the shower space and discuss solutions, before wanting a deposit. Another company sent their rep, but they recommended (and almost insisted on) a solution of chrome u-beam channels on every edge. Not what I was looking for, but since I am not an expert in that domain, it creates doubt in terms of you think you can achieve. Nicole, the Glass Experts manager and designer, understood immediately the look I wanted to achieve with only a few pictures. The discussion was not about price, but about solution – which is was I wanted. She sent a specialist to take more precise measurements to confirm if the proposed solution was feasible - a virtually frameless shower. In the end, it was, so I selected Glass Experts. There was some back-and-forth via email about the details of shower (i.e.: handles, hinges, etc) – all perfectly normal. The installers came approximately 2 weeks later, and completed the work. All went smoothly. I have had no leaking issues. You can judge the results for yourself in terms of look. Note that each company was very professional and knowledgeable in their domain, and in their interactions with me. It is simply that Nicole @ Glass Experts "nailed-it" in terms of understanding and offering a solution. Make sure you speak to her if you want the right solution. As for the price, it was not higher or lower than the others.read more
Mary Babiak
23:08 28 Jun 18
Would have been 5 stars if we had started with Nicole! Had a very bad service & 2 weeks of aggravation with Jo-Ann trying to get a quote with phone call after phone call and 2 visits to the store from my husband. After 2 weeks, we got another salesman & had to start over from the beginning. Went to the store for the 3rd time & we were in luck - Jo-Anne was on vacation. We were sent to see Nicole & received excellent service and a quote from her in 10 minutes. We had wasted over 2 weeks for something that took Nicole 10 minutes to do. Excellent service from her! We have since placed our order with another company who was over $400 lower.read more
Wolfgang LossWells
19:55 14 Jun 18
These guys know their stuff. I went to have a plexiglass window made to measure for my portable air conditioner install. I got great help from Bill. I highly recommend Glass Experts and will be returning for my future glass work.read more
Ack Master
06:56 19 Jun 18
I couldn't even get someone to come out and see the 2 jobs I needed done. Bathroom reno and a large mirror made. 3 calls, any number of emails later not one person gave me a quote or replied after when I sent pics or gave them the info they wanted .The service is just pethetic. I have had work done for that and other jobs no issuesread more
Eric Berman
19:40 07 Jun 18
Professional installation..., measure twice, cut once. 7 windows installed, whole process was quick, clean and uneventful. Highly recommended.
Andrew B
11:00 13 Aug 18
Had ordered a custom glass top for my wood dinning room table and received a beautiful finished product from the great staff at Glass Experts. Clear glass with a beveled edge; really looks like it belongs with the table. Service was extremely professional and courteous, from the front desk to the gentlemen who helped me package and load the glass safely into my vehicle. Terrific experience and I'll be going through them again if I have similar needs in the future. Thanks again!read more
Judiann Stern
14:44 03 Aug 18
The staff was very helpful, knowledgeable and patient. The finished product was what I wanted and the price was fair. I would recommend this store highly and rate it 5/5.
M P
03:21 24 Aug 18
After reading some of the negative review here, I was apprehensive about dealing with this company. I emailed them anyway asking for a quote and provided all information. Was told by Nicole I will get a quote in 48 hours, however, a week later and nothing, regardless of the follow up emails to her. Seems that the other negative reviews were right - stay away from these guys and go to a reputable business, which is actually interested in customers.read more
Stephen Blackburn
00:54 06 Sep 18
Great company. They offer great custom made glass and mirrors and I was very happy with my framings and mirrors, they did an amazing job, thank you to the whole team !
Tony Moriello
21:17 20 Nov 18
Excellent service from Bill. All the products were as requested. Received great advice for my bathroom mirror, for my broken small glass in my door and for my glass shelves in my shower alcove. The shelves look amazing and hold tightly with silicone as Bill suggested. Thank youread more
Aicha Bouagila
02:08 08 Nov 18
Customer service is very good they took the time to explain the difference in the glass that we would need. Price wise i think it’s competitive
Jason DeRive
17:47 22 Nov 18
Masters of expensive glass. Somewhat overpriced on basic replacements and simple projects
Noah Bernett
23:18 14 Jan 19
I've used glass experts for a few different projects and have recommended them many times as well. I normally talk to the owner Bill about my projects and he always gives me great input and goes out of his way to make sure I understand what is involved and what the costs will be. He really is a guru when it comes to specialty projects. I decided to write this review today because I was very much impressed with Bill's level of commitment. It was -15 degrees outside today and I was installing the glass with a friend but was having a lot of difficulty. Bill came outside 4 times to check up on us and help us. The final 5 minutes of installation were proving to be extremely difficult and Bill went ahead and finished the job for us after we gave up. Bill, thank you very much for your help and for being a stand up guy, I'll surely be back for the next project!read more
HeySuze Christ
16:04 14 Dec 18
When I went to buy glass for a table, it took a very long time to be served by someone in the store. There were 3 people there, not on the phone or serving anyone or anything, and it took at least 10 minutes for someone to help me. Now great customer service. Second, they are VERY expensive, and their parking lot is basically for their vehicles, not for their customers, apparently.read more
Mr. M
15:50 29 Jan 19
BIG Zero , what service???? Sent pictures , dimensions called 4 times and was told they needed me to go to the store to get an estimate via voice message . It served me as warning that maybe I should take my business elsewhere. And yes I voiced my complaintread more
Andre Vallee
14:09 09 Feb 19
Always very pleasant to deal with , very helpful and because of all the years expérience there is no better place to be served , prices are more than fair and your guaranteed quality , i highly recommend them to anyone !read more
Phast One
22:14 20 Feb 19
Very professional. Used these people for several projects and always had happy clients.
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